Terms & Conditions

Terms & Conditions - Meadow View Glamping

Glamping Holiday reserves the right to change this website, including prices and terms and conditions, without notice. We also reserve the right to refuse entry to the campsite, cancel bookings, or instruct people to leave the campsite for any reason (for example due to inappropriate behaviour, dangerous weather or site conditions.)

Use of the Meadow View Glamping Holiday website constitutes that these Terms and Conditions and Privacy Policy have been read and agreed to.

Privacy

Your contact and personal details may be kept by us for future mailings and news. If you do not wish to receive these, please let us know. You may also opt out of receiving emails at any time by contacting us. The booking process asks for your address details and phone numbers, these are required by the Local Authority so at any time we can prove you are not residents at the camp site. It also allows us to contact you should the internet fail and if we need to contact you whilst you are travelling to the campsite. Please note that your financial details are NEVER stored, nor seen, by us.

We will not pass on or sell your details to any third parties.

Booking

To secure your booking we require a 25% non-refundable deposit. The remaining balance is then due 14 days prior to arrival. A confirmation email will be sent once we have received your payment.

The person booking is responsible for disseminating the appropriate information sent to them to others in the party. For example, these Terms and Conditions, the list of equipment that you are required to bring with you if you have not added it to your booking as part of the additions package. Site directions are given on the web site and this is to ensure they are fully aware of the nature of the Glamping site, health and safety issues, the wider farm land and woodland, the facilities and appropriate clothing/footwear you will require.

We have a minimum stay of 2 nights. If any members of your party are only staying for the night, then our minimum 2 nights stay policy still applies.

Payment

Payment is taken either via the web site or bank transfer. Payment is taken in UK Pounds Sterling only.

Changes To Your Booking

A further deposit of £70 per booking is taken before your booking date for the safe return of the lodge and pod keys and gate key fob and that no damage occurs to the Hot Tubs during your stay. This is required to secure against damages, anti-social behaviour or any additional cleaning. This is refunded on your departure all being well. Broken or missing items form your stay will be deducted from your deposit payment. An itemised list will be provided and if the damage or missing items excides your deposit amount, we reserve the right to charge the additional after your stay.

The Glamping Holiday site is considered to be a quiet area and we do ask guests to keep noise levels to a minimum after 10.30pm out of courtesy to other guests and the residents on the site. If there are any complaints about your behaviour you will be given one warning. If you continue, then you will be asked to leave the site and you will lose your deposit. No refund will be given.

Cancellation

If cancellation is made 8 weeks prior to arrival, then the paid sum will not be refunded. It can be held over to another date, subject to availability later in the year or the following year. If this option is taken there will be a £25.00 handling charge.

If you roll over to another date for which a higher sum is charged, you will need to pay the difference.

If cancellation is made within 3 weeks of the arrival date 100% of the total sum will not be refunded (as generally we cannot re let the accommodation in that time) and your stay cannot be rolled over to a later date.

Any cancellation or change must be confirmed in writing / email, by the person who made the booking.

The Glamping site is not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but are not limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”) We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, loss etc.

Our Right To Cancel Your Stay

We may cancel your stay at any time in writing to you if:

  1. You do not make any payment to us when it is due, and you still do not make payment within 14 days of us reminding you that payment is due.
  2. You do not, within a reasonable time of us asking for it, provide us with the information that is necessary to provide the glamping services such as guest numbers.

If we end the contract under points 1 and 2 then you may be subject to a cancellation charge in accordance with our cancellation policy above.

Arrival and Departure Times

Check in is between 3pm-5pm on arrival date. Guests must advise us of their estimated arrival time and telephone when they are half an hour from the glamping site. If you are likely to be later than 5pm please let us know so we can arrange for a key safe to be made available with key code for your accommodation keys and gate fobs. The key safes are on the side of reception.

Site security is always on site, any issues outside working hours he will be available to help.   

Guests are required to vacate their accommodation by 10.00am on day of departure.

Group Bookings

If you are planning to have a noisy all-night party then we are not the site for you.

It is essential that the entire group is made aware of the following Terms and Conditions. This responsibility lies with the person making the booking in order to ensure that the Terms and Conditions are adhered to.

PLEASE NOTE IF THE GROUP FAILS TO ADHERE TO ANY OF THESE TERMS AND CONDITIONS, YOU WILL BE ASKED TO LEAVE WITHOUT ANY REFUNDS AND YOU WILL LOSE YOUR DEPOSIT. WE ARE A LOW NOISE POLICY GLAMPING SITE.

The group organiser is responsible for collecting the deposits and final balances which are required to secure the booking.

Final numbers must be confirmed 8 weeks prior to arrival. If numbers drop within one month of arrival, then no refund will be given.
There must be no more than 30 guests on site in the Glamping area.

Only those guests originally booked are permitted to stay on site. Any extra guests (adults or children) will only be permitted on site at the owner’s discretion. If additional guests are allowed on site, then extra charges will be incurred at £25.00 per day.

Quiet background music is permitted until 10pm.

When enjoying yourselves here at Meadow View Glamping, particularly at night, please be considerate to your neighbours. If there are any complaints about your behaviour you will be given ONE warning. If you continue to be disruptive then you will be asked to leave the site and you will lose your deposit. No refund will be given.

If any property is damaged during your stay, then please inform the owner immediately. Serious damage to property will result in the group being charged the full amount for a replacement.

Do not use any fireworks, sparklers or Chinese lanterns.

If you have organised for external suppliers e.g. activity providers to visit during your stay then we must be made aware of this. You are required to provide us with the details of any company visiting the site. This includes the times in which they will be present on the site.

On the morning of check out, you must have cleared everything out of your accommodation by 10.00am or by arrangement so that they can be cleaned.

Your visit to Meadow View Glampsite

Guests and visitors agree to be considerate tenants and to take good care of the facilities during their stay. Guests and visitors agree not to act in any way which would cause disturbance to other guests. Pets are allowed at the campsite but must be on leads at all times. Should any facilities, equipment, or inventory be damaged wilfully as a result of inappropriate usage or behaviour, or a as a direct result of failing to respond to instructions from Meadow View Glamping staff you will be held responsible for the cost of repair or replacement of that item. Meadow View Glamping cannot accept responsibility for any loss, damage or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside the control of the company.

By booking and coming to Meadow View Glamping you agree to be responsible for your children and any children you are in charge of as well as your own welfare. You also agree to take all reasonable precautions against personal injury, injury to others and damage to the woodland, facilities and accommodation. Meadow View Glamping is not responsible for any damage or loss to your possessions that you bring to the campsite. You use the facilities and amenities at the site and wider farmland at your own risk, by booking you acknowledging these Terms and Conditions, you are aware of the risks, hazards, and dangers of personal injury in entering the site, farmland and woodland.

If you have any questions about your stay and require more information prior to arrival than is published on the website, please do not hesitate to contact us by telephone on 01159 397202 (9am-6pm) or send us an e-mail using the contact form.

Customer Complaints

In the first instance of a complaint, please contact us so we can resolve your problem.

Please address any correspondence regarding complaints to;

Administration department

Meadow View, Mill Farm, Mill Road, Stapleford, Nottingham NG9 8BU

Please note, complaints received after 14 days from the end of your holiday cannot be reliably investigated.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Meadow View Glamping and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through our website you will in the future be able to link to other websites which are not under the control of Meadow View Glamping.  We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Meadow View Glamping takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Click to view our Hot Tub Disclaimer.